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It sometimes amazes me when I read some reviews. I have to ask myself whether the chair the person describes is the same chair I sat in a few weeks ago. How is it possible that another person can describe their experience as horrible, when I know for a fact that the chair felt extremely comfortable to me? And to the vast majority of other users.
Here are possible reasons.
Expectations are too high. I think it is fair to say that most ergonomic chairs come with a pretty hefty price tag. Couple that with the fact that the person may have read some raving reviews and it is understandable if expectations are too high.
When this person sits down and the experience doesn’t exactly match the picture he or she painted in their head, dissatisfaction follows quickly. They then go out and write a review and give the chair 1 or 2 stars, although it may be much more comfortable than their “5 star” chair that exceeded their lower expectations.
The person bought the wrong chair. If you are on the tall or short side you must ensure that you buy the correct chair, as a chair that may feel like the best chair in the world to 95% of users may feel uncomfortable to you. Take the Aeron as an example. It comes in three sizes A,B and C. If you choose a C when you body is better fitted to an A, the chair may not feel as comfortable as you expected. Problems like pressure at the bottom of your thighs may occur – a problem that would not have occurred if you bought the right size chair.
The user expects the chair to be a miracle worker. Take the example of a person who has been in a motor car accident and hurt their back. If there is underlying problem the best chair in the world may not work for them. Don’t get me wrong. A good chair can (and in many cases) does make a big difference, but there is only so much a chair can do. If you have tried a few good quality ergonomic chairs and never found one that sorts out you problems, you may want to read my post about you ergonomic chair not solving your back pain.
They simply bought a bad apple. Yes, it is possible that a bad apple can get through the cracks every now and again, even in these days where outstanding quality control is the norm rather than the exception. Take the example of the backrest breaking (not impossible, I have read such reviews) the first time the user leans back in the chair. It will be very hard to convince the person who bought such a chair that the make and model is very good - even if they receive a new chair and use it for a few years after that without any problems. First impressions last.
And lastly. The user does not read the chair’s setup instructions properly. I have to admit that I am as guilty as most when it comes to buying new products without reading the instructions properly. The result is that you do not setup the chair properly, do not even know what functions the chair have and do not get all the benefits. Enough said!